With the exception of Official Member Jackets, if you are not completely satisfied with your PepWear purchase, for any reason, we will offer you a full refund within 14 days of receiving your purchase.
Merchandise must be unworn and unwashed.
To request a return that was purchased online, you can create your return label here or email us at firstname.lastname@example.org within 14 days of receiving your purchase.
For items purchased online, the original payment method will be refunded once we receive your item(s). Returns are processed by signing into your account and selecting the item(s) you wish to return.
Once we have received the return, we will issue a FULL refund, minus any shipping fees of the purchase price.
For items purchased at the shows, please email us at email@example.com within 14 days of receiving your purchase.
If you have questions regarding an order, you can also call us at 1-866-775-3450, 8AM CST - 4PM CST, Mon - Fri. You can also email us firstname.lastname@example.org
If you need to make an exchange for show specific products, we are able to exchange the product if they don't fit or if they were delivered damaged within 14 days of delivery.
If you need to make an exchange for other packaged products or accessories, the product(s) will still need to have the tag on them, unworn and unwashed. Exchange can be made within 14 days of delivery.
You can contact our customer service via e-mail or give us a call at 1-866-775-3450, 8AM CST – 4PM CST, Mon - Fri.
We will process your return within 7-10 business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
*During peak seasons please allow up to 15 business days for your return to process.
Most orders will be shipped within 3-5 business days of receipt.
Show merchandise orders may require longer time to produce and these orders could take 2-4 weeks for production and delivery.
Your order will be shipped by UPS Ground or United States Postal Services.
If you have questions regarding returning an order, you can also call us at 1-866-775-3450, 8AM CST – 4PM CST, Mon - Fri. You can also e-mail us at email@example.com.